In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, including implementation, training, and long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services offers an outstanding training program that combines virtual learning, self-study, and field observation activities. Consultants are expected to represent Dynatrace in the highest professional manner possible, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are also expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.
Responsibilities:
- Monitor client’s critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train customers on the Dynatrace Platform and Best Practices
- Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
- Provide regular status updates and project documentation to support efforts at customer engagements
- Assist sales team in identifying new opportunities for product and services at customer sites
- Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs
- Maintain accurate deployment documentation
Travel Requirements
- Most Dynatrace Services client engagements are mid to long-term assignments performed remotely and generally do not require travel. However, in some cases, occasional travel and on-site work may be necessary.
Qualifications
Minimum requirements:
- 2+ years of IT working experience in areas such as Application Performance Management, application monitoring, network administration, system administration, performance engineering/testing, or development in Java, .NET, Python, JavaScript.
- 1+ years of experience in software engineering and Object-Oriented Programming (OOP).
- 1+ years of solid enterprise level .NET or Java development/support/operations
- 1+ years of experience in web and mobile programming: Java, Python, .NET, Android, iOS, React.
- Strong knowledge of Kubernetes, OpenShift, and distributed applications.
- Knowledge in Software Delivery (GitLab, Azure DevOps, and Jenkins).
- Solid knowledge of Azure, AWS, and GCP.
- Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline.
- Experience with application technologies (J2EE, .NET, Citrix, Microservices).
- Experience with database technologies (Oracle, DB2, MS SQL).
- Knowledge in automation (Ansible, Terraform).
- Good understanding of web and enterprise applications.
- Ability to address complex application environments and provide clients with clear guidance on implementation strategies and potential performance improvements.
- Excellent organizational and time management skills.
- Must have strong interpersonal communication skills and a passion to learn new technology
- Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
- Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
- Must have excellent written, oral, and presentation communications skills.
- Must possess excellent problem-solving and analytical skill.
- Ability to work with minimal supervision, engage peers and other departments to achieve assigned goals, and effectively execute projects in a matrixed environment.
Desired Experience:
- Previous consulting experience and / or Project Management experience is a plus
- Cloud and Infrastructure technologies such as AWS, Azure, AWS, GCP, Docker, Kubernetes, OpenShift, etc.
- Ideal candidates will have 2+ years of Dynatrace Technology experience
- Dynatrace Product Certification
Additional Information
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
We offer competitive compensation, company-sponsored premium benefits, medical, vacation/holidays, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.