The Sales Operations team is part of the Commercial Operations group, drives Thumbtack’s growth through the Sales and Success teams. They are a tight-knit group charged with helping to drive sales and success revenue for our pros and customers in a two-sided marketplace. They provide actionable insights to the sales and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros and customers to help them be successful on our platform. We collaborate across a variety of teams–from analytics to product to engineering to support!
About the Role
As a Sales Operations analyst, you’ll be a “super generalist” who drives impactful projects, initiatives, and programs across Thumbtack within our Sales and Success team. You’re a master problem solver who thrives in ambiguity, bringing structure and scalability to fast-growing projects. With strong influence and empathy, you’ll collaborate with teams across Product, Marketing, GTM, Finance, and Operations to achieve successful outcomes for our customers and pros.
In this role, you’ll lead customer success and pro success operations; an exciting, visible opportunity that is heavily cross-functional, setting you at the heart of Thumbtack’s core users on both our pro and customer side of the business.
Your Responsibilities
- Operational Excellence: Own and improve success programs to drive revenue and growth, incubating new ideas and enabling process improvements across our mid-funnel for pros and customers.
- Program Leadership: Partnering with data science, finance, legal and Success leadership to ensure its success and ROI.
- Strategic Prioritization: Identify and prioritize initiatives with the highest impact; stay agile and adjust as priorities shift.
- Cross-functional Collaboration: Partner with teams across Product, Sales, Marketing, and Operations to enhance pro and customer experiences and unlock growth.
- Playbook Development: Contribute to building and refining the playbook for Success operations at Thumbtack.
What you’ll need
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
- Bachelor’s degree — preferably in accounting, finance, or business-related field
- 2-4 years of experience in Customer Success Operations, Business Analysis, or a related field supporting Success team(s)
- Track record of instituting and improving success processes that have led to lasting, measurable impact.
- Expertise in end-to-end analysis, including business case development and financial modeling.
- Curiosity and eagerness to learn with demonstrated success in high-growth technology or top-tier consulting companies
- Strong background in implementing and managing a sales tool stack (e.g. CRM, ABM, Contact Scoring, Lead Gen, email outreach, sales engagement)
- Portfolio of projects focused on performance metrics and sales pipeline efficiency
- Proven experience successfully working with cross-functional teams in a fast-paced, high-growth environment
Bonus points if you have
- Experience working in a marketplace business
- Salesforce Certifications related to Sales Cloud
- Experience writing SQL and creating visualizations to tell a story and make decisions
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.*
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.