What does a day in the life as a Technical Customer Service Representative look like?
- Provides basic technical support to customers who are experiencing technical issues with their products or services
- Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
- Communicates technical solutions to non-technical customers in a clear and concise manner
- Escalates complex issues to higher-level team members as necessary
- Documents customer interactions and technical issues in a customer relationship management (CRM) system
- Provides excellent customer service to ensure customer satisfaction and loyalty
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
What are the required qualifications of a Technical Customer Service Representative?
- Technical Support / Help desk experience required
- Previous customer service experience or equivalent, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications, CRM preferred
- Must be able to meet the equipment requirements for work at home setup
Ninja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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