Remote Customer Support Engineer @ Instructure

We are now looking for an experienced Customer Support Engineer to join our Melbourne team to assist our APAC Higher Education customers and other international clients navigate and maximise usage of our Saas platform.

You’ll be a key cross-functional player within the Parchment Support team; a collaborative mentality and positive attitude are essential.

This customer-facing role requires technical expertise to support various business areas, including new and existing clients. It is a remote position based in the AEST time zone (Australia)

About the Role:

About You:

We pride ourselves on a great company culture and positive working environment where you will get an opportunity to become part of a highly knowledgeable, collaborative, and experienced team. You will learn valuable new skills and help transform the way legitimate academic qualifications are issued and verified around the world.