The Talent Management Generalist embodies our vision and mission to deliver “Unparalleled Experiences,” consistently going above and beyond for our customers, team members, partners, and communities. This is achieved by creating experiences that are effortless, personal, and connected.
The Talent Management Generalist is responsible for owning and enhancing the Operations manager onboarding experience while supporting broader talent management initiatives. This role will own the 30/60/90-day onboarding framework, leveraging data analytics to assess program effectiveness and drive continuous improvements. Additionally, this position collaborates on key Talent Management programs, including performance management, career development, and employee engagement, ensuring alignment with GHUC’s strategic goals. In addition, the TMG will provide administrative and project support for other People Team programs and initiatives.
Education
- Bachelor’s degree in Human Resources Management, Business Administration, Organizational Development, Communications or a related field required. Equivalent combination of education and experience is acceptable.
Work Experience
- 3+ years of experience as an HR Onboarding Specialist, Learning & Development (L&D) Specialist, Talent Coordinator, or HR Administrative Support professional.
- Experience with HRIS and Microsoft Office systems, with proficiency in navigating databases such as MS Excel and/or scheduling systems.
- Strong knowledge of HR processes, including recruitment, onboarding, training, credentialing, and scheduling.
- Proven ability to handle confidential and sensitive information with discretion.
- Excellent verbal and written communication skills, including non-verbal communication.
- Exceptional time management and organizational skills.
Additional Knowledge, Skills and Abilities Required
- Strong proficiency in Microsoft Office: PowerPoint, Excel, Word.
- The ability to collect, organize, and interpret data to be used by other teams/groups.
- Strong attention to detail and accuracy.
- Strong verbal and written communication skills.
- Ability to prioritize and maintain balance among multiple requests.
- Able to work on multiple projects simultaneously with ability to effectively prioritize and execute tasks in a fast-paced environment.
- Strong aptitude for problem solving.
Core Competencies:
Collaboration:
- Support one another and partner as a team
- Actively listen, seek feedback and check for understanding
- Be a servant leader to our customers, team members, partners and communities
- Don’t assume that you always have the right answer
- Create shared success by leveraging the strengths of the entire team
Innovation:
- Embrace new ideas, processes and tools
- Challenge the status quo
- Creatively solve problems
- Strive for continuous improvement
- Test, assess, adjust and learn
Diversity and Inclusion:
- Assume positive intent
- Recognize, value and celebrate our differences
- Respect, connect with and learn from each other
- Actively engage others’ strengths and talents, especially when they are different than your own
- Act, think and listen without bias or prejudice
Courage and Integrity:
- Do the right thing, especially when it is more difficult
- Commit to organizational transparency
- Promote the truth, even when it is unpopular or controversial
- Be ethical, fair and authentic
- Share new ideas with conviction
Accountability:
- Take the initiative and seek more responsibility
- Be specific, objective and actionable
- Possess a bias towards action
Additional Knowledge, Skills, and Abilities Preferred
- Experience using database management tools, online platforms, SharePoint
- Project Coordination
- Reporting and Data Analysis
- Process Improvement
- Event planning and logistical support
Key responsibilities typically include:
- Lead the Onboarding program end-to-end, ensuring projects stay on track, meeting established timelines and milestones while communicating progress effectively to stakeholders.
- Continuously review and evaluate the program, recommending and implementing enhancements that improve effectiveness.
- Refines the ACP Onboarding (30/60/90 day) process to align with GHUC’s strategic goals.
- Welcomes and communicates with each new ACP hire, identifying training availability, confirming the training schedule, and ensuring a seamless onboarding experience.
- Collaborates with the manager to use data analytics to establish metrics and evaluation methods for assessing the impact and effectiveness of the onboarding program.
- Analyzes onboarding data and feedback to make data-driven recommendations for continuous improvement.
- Communicates with stakeholders to provide updates, gather feedback, and address concerns related to onboarding initiatives.
- Provides recommendations and innovative ideas to improve the onboarding experience, including automation and digitalization of processes, tools, and resources.
- Assists in the coordination and execution of Talent Management projects, programs, and initiatives such as performance management, career development, employee engagement, and leadership development.
- Supports the Talent Management team in administrative and project coordination tasks to drive engagement and elevate performance.
- Supports other Talent Management initiatives as needed.
- Performs other duties as assigned.
Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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