We are seeking an energetic and insightful marketer who is adaptable, engaging, and motivated to create strategies and execute on them. We need a collaborator and bridge builder between the Marketing and Customer Success teams that can motivate and inspire those around them to rally behind their cause. On a day-to-day basis, you will be responsible for building and managing our customer marketing campaigns,driving customer engagement, adoption, and retention. You’ll also manage our G2 and other review sites. If you’re passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Customer Marketing Manager is the career path for you!
THE TEAM:
Salesloft’s Customer Marketing team is comprised of seasoned and up-and-coming B2B marketing professionals who are all aligned to the company’s mission to fundamentally transform the way buyers and sellers drive repeatable outcomes. And we live and breathe this purpose every day through the usage of our own revenue orchestration platform to enable our own revenue teams with the ability to take the right actions consistently across the entire buyer journey so prospects become customers, and customers become advocates. They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results.THE SKILL SET:
- Self-motivated and proactive, with the ability to work as part of a distributed team environment.
- A good listener and creative team player who can build strong relationships with both internal and external stakeholders
- Exceptional interpersonal and communication skills, informed by keen and careful critical thinking and messaging
- Strong planning, organizational, project management, and analytical skills.
- Ability to work swiftly and efficiently in a fast-paced environment and keep a level head while maintaining grace under pressure.
- Demonstrable knowledge of and passion for customer community development
- A desire to go above and beyond to put the customers first.
- Bachelor’s degree and 5+ years experience in B2B marketing, communications, customer success or advocacy.
WITHIN ONE MONTH, YOU’LL:
- Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
- Begin 1:1s with your manager, meet your new team, and get to know key stakeholders across the department
- Set your OKRs (Objectives and Key Results) with your manager, identify early priorities, and develop a clear action plan to achieve them
- Develop a clear understanding of existing customer programs to understand their goals, current state, and areas for growth
WITHIN THREE MONTHS, YOU’LL:
- Gain a strong grasp of our product’s key features, benefits, and use cases, enabling you to hold informed conversations with customers and understand their success stories
- Develop a deep familiarity with our existing customer content and partner with the content team to produce and distribute compelling, high-quality customer success stories and content
- Build and implement scalable processes for identifying, nurturing, and managing customer advocates, ensuring a steady pipeline of engaged advocates and fulfilling references for our sales organization
- Collaborate with your team to begin planning for upcoming CAB touchpoints and help strengthen relationships with CAB members
- Serve as the primary point of contact for cross-functional teams seeking customer insights and support, securing customers for webinars, speaking engagements, and analyst touchpoints
WITHIN TWELVE MONTHS, YOU’LL:
- Successfully execute your first Customer Advisory Board event
- Develop an efficient, ongoing collaboration framework with sales, customer success, and product teams to ensure customer stories and advocacy insights are leveraged throughout the organization, creating alignment on customer messaging and maximizing business impact
- Achieve your OKRs, demonstrating measurable impact on revenue, customer retention, and brand awareness, and setting the stage for ongoing program evolution and growth
- At Salesloft, we’re not just a company, we’re a community built on shared values.
- Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.
- Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.
- In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2024 Forrester Wave for Revenue Orchestration.
- We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!
- Check us out on Glassdoor and see what people LOVE about working for Salesloft!
WHY SHOULD YOU WORK AT SALESLOFT:
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work with an amazing team you can learn from and teach
- You will experience joining a high-growth/high-trajectory organization
- You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
- You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
- We have a vibrant, open office that utilizes modern technology
- You will grow more here than you would anywhere else, that is a promise
- Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.