Provide exceptional field service to the customer base in support of the sales effort. Service, promote, demonstrate, and train on the various roof, wall, and perimeter edge metal products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Architectural Metals (CAM) products on projects requiring a Weather Tightness Warranty (WTW), conduct on-site field measurements, lead product demonstrations and trainings, and perform other field and office activities that assist our customers in properly utilizing CAM products. The specific goals will be to act as a resource to Sales and their clients, to provide training and technical support for CAM products.
Duties and Responsibilities: Includes the following. Other duties may be assigned.
- Scheduling of WTW inspections (a minimum of 48 hours in advance) and inspection of the completed roofing work on job site (including visual and physical inspection of metal panels, underlayment, insulation, and flashing details). Work is completed in all outside weather conditions. This work requires conversing with the roofer and other parties on what work is completed and what needs to be completed for the products to be warranted. Proper documentation of inspection must be completed, and any assistance with repairs for the contractor, i.e., flashings, details, etc.
- Coordinate effective scheduling of job site visits, exhibit ability to physically install metal systems, full knowledge of spec and details, the ability to converse and explain the specific metal roof/wall/perimeter edge metal system and any errors to the system and remedy steps.
- Completing and submitting forms, letters, and reports using CCM This also includes the ability to write letters to roofers, building owners, architects, consultants, etc., explaining what needs to be completed to install metal roof/wall/edge metal systems correctly.
- Properly and accurately use standard and proprietary measurement tools, Falcon App., and methods to perform accurate onsite, field measurement services for roofing or roofing edge products. Submit in a timely, legible, and error-free manner, all measurement-related documents and/or blueprints required for internal print-approval and quote processing.
- Answering telephone calls, emails, and text messages from outside parties on WTW inspections, Falcon field measurements, and job site problems involving installation of metal roof/wall/edge systems. This requires a full working knowledge of specs and details, the ability to converse with outside parties, the ability to utilize other departments inside the Carlisle companies to answer technical questions and/or problems presented by our customers.
- Scheduling of jobsite training programs, the ability to physically complete metal roof/wall panel/perimeter edge metal installation work, e., details, flashings, installation of insulation and underlayment, includes full working knowledge of specs and details, the ability to converse and convey installation methods to roofing foremen and crewmen.
- Investigation of warranty claims, product and material defect claims, and installation irregularities to determine root Complete investigation reports to properly convey situation to Field Services Manager.
- Other duties include vehicle maintenance, gathering of jobsite samples, maintain company equipment and safety items.
Required Skills/Abilities/Knowledge:
- Thorough understanding of construction and architectural practices and roof/wall/edge metal installation techniques.
- Effective verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong Microsoft Office skills.
- Ability to work independently as well as with a team.
Competencies:
- Teamwork
- Builds trust with others by encouraging open dialogue and seeks diverse perspectives to create stronger solutions.
- Managing Change
- Able to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.
- Continuous Improvement
- Retains a mindset of always striving to make things Applies continuous improvement tools and processes to every aspect of the role.
- Customer Focus
- Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer’s needs top of mind.
- Continuous Learning
- Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
- Drive for Results
- Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy and has a sense of ownership and personal accountability for actions taken.
- Strategic Thinking
- Thinks three to five years ahead or beyond; challenges assumptions and conventional wisdom.
- Leading People
- Influences others and empowers team to execute efficiently.
- Developing People
- Invests time in finding, mentoring, and coaching talent.
Required Qualifications:
- Minimum High School Diploma and 2 years of construction or commercial roofing related
Preferred Qualifications:
- Associate or Bachelor’s Degree
- Previous roofing or construction experience preferred (this can include summer work between semesters.)
Equipment Used
- Laptop, Falcon, telephone, tablet, hand and power tools, ladders, company
Working Conditions:
- Both steep and low slope roofing
- Fast paced environment with majority of time spent outside at job sites in all-weather elements
- Hours Worked: 40 hours per week
- Days/Week: Monday – Friday
- Able to work weekends as needed
Travel Requirement:
- Travel by vehicle or This involves the ability to travel by car or airplane with occasional travel exceeding 1,200 miles/week. On average, 400 to 700 miles/week.
Personal Protective Equipment (PPE) Used:
- Personal protective equipment is regularly required for this position as provided.
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