Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our technical support team
We seek a Global Cloud Services Engineer Lead to oversee our 24/7 global operations team. This role suits experienced SRE/DevOps professionals or emerging leaders ready for advancement.
Collaborate with the best-known global brands
This role involves enhancing reliability, performance, and scalability of SaaS environments while mentoring a skilled team. Collaborate with engineering, security, and product teams to ensure seamless cloud services aligned with business objectives.
As a Global Cloud Services Engineer Lead, you will be responsible for:
- Leading and mentoring a global, follow-the-sun team, ensuring 24/7 operational excellence and rapid incident response.
- Overseeing system maintenance, software upgrades, and patching to ensure optimal performance and high availability.
- Establishing and maintaining robust monitoring, alerting, and observability across production environments.
- Driving incident management and resolution, including root cause analysis, documentation, and continuous improvement efforts.
- Collaborating with engineering, product, and security teams to align infrastructure operations with company goals.
- Defining and enforcing reliability, uptime, and SLA standards, ensuring best-in-class service delivery.
Do what you love
To be successful in this role you will:
- Have 6+ years of hands-on experience in DevOps, Site Reliability Engineering (SRE), or cloud infrastructure roles.
- Demonstrate a good background in cloud platforms such as AWS, GCP, or Azure, particularly in SaaS or high-availability environments.
- Have excellent experience in scripting and automation ( Python, Bash, PowerShell) and experience with modern DevOps tooling ( Terraform, CI/CD, Kubernetes).
- Have Proven leadership experience (2+ years) OR you’re a senior-level engineer with a clear desire and readiness to take on a people management role.
- Have experience with monitoring, observability, and incident response in production environments.
- Have excellent problem-solving, communication, and collaboration skills, with the ability to work effectively in a global, distributed team.
- Have a proactive mindset with a focus on reliability, scalability, and continuous improvement.
- Have good communication skills in English, both written and verbal
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.