Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
As Head of Hero Systems, your mission will be to lead the team responsible for the platforms that power our core business processes — from revenue systems and customer experience tooling, to integrated workflows that help us scale globally.
This role is designed to evolve our enterprise systems capability from a product-aligned delivery function into a strategic partner that shapes how Employment Hero supports and scales global operations. You’ll own the strategy, people leadership, and BAU execution across systems like Salesforce and its surrounding ecosystem, ensuring they’re scalable, integrated, and aligned with business goals.
You’ll build robust intake, prioritisation, and planning models; partner deeply with business stakeholders; and ensure our systems can not only meet today’s needs — but drive future automation, AI integration, and global performance.
Your key focus areas will be
- Systems reliability & Performance
- Strategic Delivery & Prioritisation
- Stakeholder and Business Alignment
- Governance, Security & Vendor Oversight
This will include
- Leading Enterprise Systems Strategy: Define and drive a roadmap aligned with EH’s tech and business goals, balancing operational support and strategic growth.
- Owning System Roadmaps: Manage core enterprise platforms (initially CX and revenue systems), ensuring reliability, scalability, and continuous improvement.
- Enabling Cross-Functional Delivery: Build and lead a high-performing team that collaborates across functions to deliver impactful outcomes.
- Prioritising & Planning Effectively: Design intake models and planning frameworks to manage system demand and execution.
- Fostering a Strong Team Culture: Mentor system leads and embed a delivery mindset focused on collaboration, outcomes, and alignment.
- Driving Business Partnership: Act as the tech lead in key initiatives, translating business needs into platform capabilities.
- Champion System Integration: Identify and support integration points to enable seamless, end-to-end business workflows.
- Embedding Security by Design: Work with Security to ensure governance, secure development practices, and team-wide awareness.
- Adopting AI-First Thinking: Identify opportunities for AI-powered automation, insights, and workflow optimisation across platforms.
- Managing Vendors Strategically: Oversee vendor relationships, contracts, spend, and support across key enterprise systems.
- Supporting Data Enablement: Structure systems to deliver clean, governed data for analytics and AI use cases.
- Staying Ahead of Trends: Monitor platform evolution and tech trends to inform future-state system planning.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- 8+ years in enterprise systems leadership, ideally within high-growth or global SaaS environments
- Strong experience managing CRM, CX, or revenue operations systems — Salesforce experience highly desirable
- Proven ability to drive strategic alignment, build prioritisation models, and deliver at scale
- Deep understanding of cross-functional business processes and how systems can support and enhance them
- Comfortable working across a diverse system landscape, even when not directly owning all platforms
- Confident with vendor management, platform governance, and integration strategy
- Excellent stakeholder engagement, communication, and collaboration skills
- Exposure to AI platforms or embedded AI capabilities in systems is a strong plus
What we can offer
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.