Remote Customer Account Manager (SMB) @ Nextiva

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing – Deliver Amazing – Live Amazing – Be Amazing

Own Your Book. Discover Opportunities. Drive Customer Growth.

We’re looking for a driven and consultative Customer Account Manager to help our existing customers unlock more value from their Nextiva solutions. You’ll dig into how customers run their businesses, identify pain points, and guide them to solutions that drive real impact.

You’ll be part of our Commercial Growth team, working with customers already using Nextiva, to grow revenue by matching needs with the right tools, whether that’s more lines, advanced analytics, call center, contact center, or communication features they didn’t know they needed.

What You’ll Do:

• Manage a portfolio of existing small to mid-sized business customers (100 or less Employees)
• Uncover opportunities through discovery-led outreach using calls, email, SMS, and voicemail
• Cross-sell solutions such as call center features or reporting dashboards based on actual business needs
• Deliver tailored product walkthroughs that demonstrate how Nextiva drives business outcomes
• Use BANT and MEDDPIC frameworks to qualify, prioritize, and close deals with confidence
• Maintain Salesforce accuracy, manage pipeline, and forecast revenue weekly
• Meet and exceed monthly and quarterly sales targets
• Deliver Amazing Service®, leveraging the value of our products and services
• Strategically build a strong pipeline to ensure quota is consistently met

The General Qualifications for Admission: 

• 4+ years of experience in account management, sales, or business development
• Proven success growing revenue within existing customer accounts
• Fluent in English (spoken and written)
• Strong communication and listening skills; able to type 50+ WPM
• Skilled in multichannel outreach and follow-up (calls, email, SMS)
• Salesforce CRM experience and forecasting comfort
• Working knowledge of BANT, MEDDPIC, or similar qualification frameworks
• Competitive, coachable, organized, and customer-obsessed

You will Rock this Role if you have the following characteristics: 

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes. 
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers. 

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏– Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼-Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️– Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰-Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍– Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱– Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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