Remote Debt Management Associate @ BruntWork

This is a remote position.

Work schedule:

Job Title: Customer Support Representative (with Sales & Appointment Setting Background Preferred)

Responsibilities:

Respond promptly to inbound leads generated by our digital marketing campaigns—aiming to contact potential clients within 5–10 minutes of their inquiry
Conduct friendly and informative outreach calls to potential clients to introduce our services and gather basic information
Answer client inquiries via phone, email, or chat with professionalism and empathy
Schedule appointments for senior sales advisors or specialists to conduct more in-depth consultations
Utilize downtime effectively by performing light outbound follow-up calls to warm leads
Collect and document basic financial information to help assess clients’ potential eligibility for our services
Guide clients through the early stages of the engagement process with clarity and patience
Maintain accurate records of all interactions and lead status updates within our CRM
Follow up with prospects to answer any outstanding questions or re-engage cold leads
Coordinate with internal teams to ensure a smooth handoff of appointments and client information

Requirements:

Strong verbal and written communication skills with a calm, confident phone presence
Previous experience in a customer support, administrative, or appointment setting role
Some sales background is preferred, especially in financial services or consultative environments
A genuine desire to help clients, with a customer-first mindset
Ability to explain services clearly and patiently to individuals in varying financial situations
Comfortable handling objections and basic FAQs, while knowing when to escalate
Familiarity with CRM systems and digital tools for communication and task tracking
Self-starter who can work independently while adhering to guidelines and timelines
Open to completing a brief certification or training process (approx. 2 hours)
Professional, empathetic, and resilient when handling multiple inquiries or challenges

Independent Contractor Perks

ZR_24462_JOB