Job Description Summary
In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Have a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within your defined scope of work. Work cross functionally with internal teams and suppliers and become a contributing member of the team.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Essential Responsibilities
Handle all customer enquiries in a professional, courteous & timely manner
Consistently follow defined HR processes, challenging steps that may not make sense / add value
Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements
Develop a strong working relationship with the GE HealthCare HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
Proactively engage HR and regional HR partners & customers to ensure timely resolution of transactions
Actively seek customer feedback & use it to improve our service offering
Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process
Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE HealthCare policy requirements
Job Description
Qualifications/Requirements
Country Specific Requirements
Bachelor’s Degree in in related field or studying toward a degree in related field
Fluency in local required languages and English knowledge both verbal and written
Previous experience (minimum 1 year) in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization
Location: Preference to have the candidate located in one of the following countries: Hungary
Desired Characteristics
Solid interpersonal skills: ability to work effectively in a team-based environment
Organizational skills, attention to detail, and accuracy
Effective communication skills through written and verbal communication and consistently deliver high quality customer service in a professional manner
Proficiency in HR systems (ex. Workday) and technologies
Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Experience of working in a fast-paced, customer-oriented environment
Proven ability to work professionally & proactively with a remote client base
Ability to identify frequent customers / process issues and be able to suggest process, procedure, and training improvement opportunities
Ability to maintain confidentiality and handle sensitive information with discretion
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Additional Information
Relocation Assistance Provided: No