Job Title
Customer Project Manager – Imaging Systems
Job Description
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
The purpose of this exciting Customer Project Manager role for our Imaging Systems modality is to lead projects, that are customer facing, to meet the project’s objectives and stakeholders’ expectations, and to create customer value.
This role will be remote based, serving customers in the North West and Midlands region of England and will require regular travel to customer sites.
You are responsible for
Delivering products, services, systems and/or solutions at customer sites, as agreed in the customer contract and Statement of Work
Gaining agreements on and achieving project goals and objectives, balancing, and managing the project scope (including requirements), schedule, budget, quality, resources, and risks
Support presales activities as a subject matter expert ensuring that the scoped solution can be delivered to meet customer expectations with a clear path to revenue recognition & customer value
Ensure that all deliverables have been met including, but not limited to, systems installation and integration, clinical and technical consulting, training and education and customer success deliverables
Monitoring the customer success criteria and project budget during project execution with an outcome-oriented view focusing on the maximization of the project benefits and customer impact
Leading diverse project team(s), empowering the team members to become efficient and effective
Building partnerships with the project’s stakeholders, leverage them to achieve goals, and able to influence their opinions and negotiate effective solutions
Confirming & using the project objectives and customer success criteria, formulates the project plan, in consultation with project team members and other parties concerned on base of the customer contract.
Investigating customer expectations and responding to their feedback
Contextualizing organizational goals and shifts, recognizing opportunities, and turning those into customer value
Monitoring project activities, appropriately balancing risk taking and issue escalation and setting up detailed progress / escalation reports (including suggested corrective actions) for the project steering team
Ensures Philips standards (Process/Systems/Way-of-Working) are adopted as outlined in Philips Business System (PBS) and in the local Management System based on Philips Excellence Process Framework (PEPF)
Is responsible for driving compliancy to applicable regulations (Q&R/ H&S) by own organization, third parties and partners in the project
Controls the project budget and project progress, evaluates all change requests as to feasibility, costs/benefits and added value, takes corrective actions
Provide revenue forecast input for projects and for ensuring changes to the forecast are reported & flagged
Achieve and maintain required professional certifications
You are a part of the UKI Service & Solutions Delivery Organization with roughly 320 employees. The Service & Solutions Delivery teams are responsible servicing imaging and IT equipment installed at customers in UKI.
To succeed in this role, you’ll need a customer-first attitude and the following
Relevant working experience in imaging systems project management, including experience of leading workstreams within projects from idea through implementation with evidence of business impact
You will have a strong technical background in building services either in mechanical or electrical or construction and will have a proven track record working on the design through execution of a variety of building design projects.
Have significant experience of tender processes and of contract construction.
Experience with a standardized project management methodology
Risk and Issue Management experience
Evidence of applying daily management and methodical problem solving
In return, we offer you a challenging, innovative environment with great opportunities for you to explore.
This role offers you the chance to work remotely but will regular customer site visits in the North West and Midlands area, and in particular Birmingham and Nottingham.
From a competitive salary as well as an incentive scheme, and access to Philips University; a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the everything on offer.
Why should you join Philips?
We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
Equal opportunities
Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.
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