About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
About the Role
At Scorpion, we’re passionate about helping our clients grow—and we’re looking for a Director of Account Management who shares that drive. In this leadership role, you’ll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Home Service vertical. Your team’s success will be defined by client retention and revenue growth.
We’re seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.
What Your Success Will Look Like
- Team Leadership & Development: You empower your team through coaching, real-time feedback, and development opportunities. You create a culture of trust, accountability, and excellence. You lead by example—guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
- Industry Expertise: You’re plugged into the Home Service industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
- Client Success & Retention: You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You step in during escalations as a coach and guide, helping your team learn from each situation.
- Strategic Growth: You develop initiatives that grow our existing client relationships through renewals, upsells, and added value—contributing directly to our long-term success.
- Process Optimization: You refine workflows to increase efficiency and impact. You remove roadblocks, elevate standards, and align team efforts with larger business objectives.
- Cross-Functional Collaboration: You actively collaborate with Sales, Marketing, and Product to ensure we’re delivering consistent messaging, cohesive experiences, and innovative solutions to our clients.
- Performance & Results: You use data to drive decision-making, monitor KPIs, and celebrate wins while identifying opportunities for improvement.
Who You Are And What You Bring
- 7+ years of experience in account management or client service roles in a Digital Marketing Agency (or similar industry)
- 3+ of experience leading and mentoring teams
- 2+ years of experience in Home Service or a demonstrated ability to quickly learn vertical-specific nuances
- Deep understanding of digital marketing strategies and tools
- A strong strategic mindset—you develop plans that drive real results
- An inclusive, empowering leader who builds trust and elevates others
- Excellent communicator and relationship-builder who thrives in cross-functional environments
- Proficient in CRM systems and other client service platforms
- Adapts quickly in a fast-paced environment, mastering any internal systems quickly
- Thrives in fast-paced environments and adapts quickly to changing priorities
- Confident presenter with strong executive presence and the ability to align team objectives with company strategy
Our Scorpion Values
- Winning Mindset: When our clients win, we win.
- Genuine Care: We only succeed when we are truly invested in our clients and each other.
- Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
- Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
- Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
A Scorpion Leader will lead by example, and this is what it looks like
Leads from the front: Rolls up their sleeves to solve problems; Has an open door; Leads by example
Empowers their teams to hit their goals: Clears the path; Provides the right resources; Coaches and develops
Builds trust: Has self-awareness and high EQ; Shares transparently; Does what they say, consistently
Communicates effectively: Shares their vision; Gives and seeks feedback; Share necessary information quickly
Motivates & Inspires: Celebrates wins; Brings people along; Gets people excited about the work
Makes their team an exciting place to be: Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere
Our Benefits
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Employee equity program
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary is $110,000 (entry-level) – 130,000 (highly experienced). This position’s annual variable is $20,000 (entry-level) – $30,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary + annual variable range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.