At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
GenesisCare is now looking for experienced and passionate Field Service Specialists to join our IT team, supporting our 2,500 users across 47 sites. In this critical role you will assist our frontline staff and clinicians stay digitally empowered by providing a responsive, customer-focussed support function.
As our Field Services Specialist you will provide on-site and remote technical support across GenesisCare practices and Shared Services. This role is responsible for resolving incidents, deploying hardware and software, and maintaining IT systems to ensure optimal performance and reliability.
If you love helping others, are committed to service excellence and have an empathetic approach, then please read on for more detailed information.
More specifically, you will:
Deliver responsive and effective on-site and remote IT support.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain end-user devices and applications.
Document actions taken and maintain accurate service records.
Support vulnerability assessments and apply security controls.
Assist with technology rollouts and upgrades across sites.
Participate in strategic IT projects and initiatives.
Ensure compliance with IT policies, procedures, and safety standards.
Provide feedback and insights to improve service delivery.
Foster a collaborative and customer-focused support culture.
We’re interested in hearing from people who have:
Proven experience in IT support across distributed and clinical environments.
Advanced proficiency in:
Windows OS (10/11) & mobile platforms (iOS/Android).
Microsoft 365 suite including Teams, SharePoint, OneDrive, and Exchange Online.
Active Directory, Group Policy, and user account management.
Endpoint management tools (e.g., Intune, SCCM).
Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Telephony systems: VoIP, call routing, and handset configuration.
Hardware support: desktops, laptops, printers, scanners, and medical devices.
Remote support tools: TeamViewer, Bomgar, or equivalent.
Experience with clinical systems and PACS/RIS platforms is highly desirable.
Familiarity with ticketing systems (e.g., Halo, Jira) and ITIL practices.
Ability to script or automate tasks using PowerShell or similar tools.
Understanding of cybersecurity principles, including endpoint protection, patching, and vulnerability management.
Knowledge of data privacy regulations and compliance standards in healthcare
Ability to diagnose and resolve complex technical issues independently and collaboratively.
Tertiary qualification in computing or related field preferred.
Minimum 3–5 years of IT support experience.
Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL).
Full Australian Driver’s Licence.
Benefits of joining our team:
Hybrid role – working from our clinics, head office and from home.
Working within a vibrant and supportive team.
Internal and external training and development opportunities.
All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
Enhance your holistic wellbeing with our Full Circle wellbeing program.
Range of benefits available: Access to Fitness Passport, Qantas membership discount, 12 weeks paid parental leave and Bupa discounts.
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
Applications close Wednesday 15th October
GenesisCare is an Equal Opportunity Employer.