JOB DESCRIPTION:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
Abbott Diagnostics is a leader in in vitro diagnostics, we offer a broad range of innovative ways for hospitals, labs, blood banks and clinics to diagnose and monitor health conditions with greater accuracy, speed, convenience and cost-efficiency. The result is smarter decisions for physicians and better health outcomes for patients.
The Diagnostics team is recruiting for a Technical Service Specialist. You’ll be a key player in ensuring customer satisfaction and operational excellence to be remote based in Aberdeen or surrounding areas.
Primary objective of the position
The Technical Service Specialist is responsible for providing level one and two support to our customer base – handling installations and de-installations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
Major accountabilities
Provide first line and second line service to Abbott Ambassadors (service interventions requiring less than 4 hours labour time)
Provide level two service (complex service interventions requiring more than 4 hours of labour)
Schedule and perform planned maintenance (PM) activities
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments, AbbottLink, and automation and de-installations
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labour time
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training to other Technical Service Specialists
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Educational background
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Requirements / Work experience
Proven track record in a similar engineering position
Successful engagement with customers
Excellent experience and process skills of service delivery
Excellent communication skills
Ability to identify and drive resolution of issues
Coaching and training skills
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United Kingdom > Maidenhead : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck, or a powered piece of material handling equipment