The IT Support Associate II will lead initiatives to improve the new hire and email moderation process, setting higher standards and boosting team efficiency. They will also oversee the development of key documentation and Standard Operating Procedures (SOPs), ensuring alignment with organizational objectives. The IT Support Associate II will also be involved in minimizing operational disruptions, dispatching tickets, and maintaining accurate documentation such as minutes of meetings, critical discussions, decisions, and action items. Furthermore, the IT Support Associate II will contribute to the enhancement of IT articles, knowledge base content, and wiki pages. This will involve improving internal documentation and streamlining knowledge-sharing processes to enhance operational clarity and efficiency.About the teamWe’re bar raisers and productivity enablers. We bring security to the forefront, ensuring a safe and secure email and new hire experience for all Amazonians. By empowering new employees, list owners and moderators, we help teams raise the bar themselves organization-wide.Basic Qualifications- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- High school or equivalent- Experience troubleshooting integrated and interdependent computer systems- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients- Can work proactively and independently, meet deadlines, and deliver on projects and tasksPreferred Qualifications- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications- Experience in a dynamic environment with a high degree of customer serviceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $48,900/year up to $78,500/year. The National base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.