Description
Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:
- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
- Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Process orders, forms, applications, and requests accurately and efficiently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to ensure customer needs are met.
- Follow communication procedures, guidelines, and policies.
- Stay knowledgeable about company products, services, and policies.
- Ensure customer satisfaction and provide feedback to the customer service manager.
Requirements
- At least 1 year of relevant experience in BPO industry
- Ability to speak and write English proficiently
- Open to Learning
- Takes Initiative
- Happy and Helpful by nature