About Pair Team
Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California’s largest complex care provider, we’ve proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year.
With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country’s frontline medical and social services workforce, we aim to bring high-touch care to everyone.
At Pair Team, we’re not just delivering care—we’re transforming it. We’re building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved.
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs
About the Opportunity
As a L&D Specialist, you’ll support the build and maintenance of Pair Team’s learning content infrastructure as we scale Clinical Ops. This role is ideal for a proactive individual who thrives on execution, adapts existing approaches to new challenges, and partners cross-functionally to keep learning materials accurate, organized, and up to date.
You’ll work under general direction from L&D leadership while owning defined learning assets and contributing to a growing, structured learning ecosystem. This role helps ensure our training content keeps pace with product, process, and operational change in a dynamic digital health environment.
This is a fully remote position reporting up to the Sr. L&D Manager.
What You’ll Do
- Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate on-going content management thereafter
- Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement
- Establish and maintain a structured learning content repository within the Knowledge Base
- Develop and update learning modules for new hire onboarding, product updates, and workflow changes
- Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective
- Collaborate with subject matter experts to validate content accuracy and readiness
- Apply learning content standards, templates, and versioning practices consistently
- Identify content gaps or inconsistencies and propose practical updates or improvements
- Communicate clearly with stakeholders and adapt messaging based on audience and context
- Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time
What You’ll Need
- 2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations
- Hands-on experience creating, updating, and maintaining SCORM-compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.)
- Demonstrated ownership of learning assets end-to-end, including build, publishing, version control, updates, and retirement
- Comfortable partnering with Product and Operations to validate accuracy and alignment
- Excellent verbal and written communication with the ability to adapt to the audience
- Ability to stay current on product or workflow changes and reflect them accurately in training materials
- Consistent execution against defined content templates, standards, and versioning requirements
- Ability to spot content gaps or inconsistencies and flag practical improvements
- Organized with a strong attention to detail
- Willingness to support or co-facilitate training sessions
- Ownership mindset – own driving results for the mission, business, employee and patient experience
- Strong desire to work in a rapid-iteration early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
- Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
- Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow-driven roles are also a big plus!
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
Because We Value You
- Competitive salary: $90,000 – $100,000
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive medical, dental, and vision coverage
- 401(k)
- 100% company-sponsored short and long-term disability and life insurance
- Subsidized backup childcare and caregiver supports through Wellthy
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!