As an Application Technical Support Analyst with GMR, you will have the chance to establish strong working relationships with your end users while acting as a subject matter expert across a wide portfolio of applications utilized by our internal teams, including Finance, HR, Sales, and many others. You are a member of GMR’s IT Business Solutions team consisting of software engineers, business systems analysts, and business intelligence professionals with a variety of passions and backgrounds.
There are many ways you can grow and develop as an Application Technical Support Analyst with us, depending on what fuels your passions. From leaning in on niche project work to quality assurance testing and learning aspects of the Developer or Business Systems Analyst roles, you have numerous ways to become increasingly involved in the business and sharpen your technical expertise.
The ideal candidate will thrive in a work environment that requires strong problem-solving skills, critical thinking, and independent self-direction, coupled with an aptitude for team collaboration and open communication.
ABOUT GMR MARKETING
We are the Experience Agency Making Unforgettable Stories Born of Humanity
NOT JUST EXPERIENTIAL. EXPERIENCE.
The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.
NOT JUST TELLING. MAKING.
The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.
NOT JUST CONSUMERS. HUMANS.
It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.
REQUIRED SKILLS
- Ownership of Application Support. Provide high-quality application support across a portfolio of applications utilized by our internal teams. Responsible for reviewing application error logs to diagnose the root cause of an issue and identify actions needed to remediate. Perform application maintenance tasks such as user management, application patches, upgrades, and system restore testing.
- Ticketing System Experience. Monitor, manage, and resolve support tickets received into our ticketing applications. Ensure ticketing system is up to date with all support activities logged and documented
- SQL Experience. Experience working in SQL database environments performing database restores and functions such as Select and Update statements as directed. Comfortability with diving into the details whether in an application and/or SQL database.
- Troubleshooting Skills. Analyze end-user or system driven issues, diagnose them, identify probable cause(s), identify potential solutions, follow escalation processes, implement solution if applicable, and expedite resolution.
- Technical Expertise. Ensure applications, systems, and processes are tested and functional after monthly server patching. Support applications and processes running in a Windows server AWS environment. Experience working in a Microsoft server environment, including IIS web servers, database servers, and application servers. Ability to perform software installs and upgrades in partnership with &/or vendor guidance/instructions.
OUR DEI MANIFESTO
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.
We strive for equity by meeting people where they are, eliminating barriers and building on their unique talents so we can maximize everyone’s contribution. We seek to recognize, grow and unleash the perspective and possibility of each individual on our team.