At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
- Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise.
- Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts.
- Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track.
- Meet one-on-one with each direct report on a weekly or bi-weekly basis.
- Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts.
- Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team.
- When required, support the team in the development of product documentation for current and future releases of our product.
- Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness.
Qualifications
To be successful in this role:
Preferred Qualifications:
- Strong background in HTML, XML, and DITA.
- High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment.
- Knowledge of structured task-based writing is a plus.
- Experience with scripting, APIs, and integrations is strongly preferred.
- Knowledge of documenting complex administration systems processes in a SAAS environment.
- Proven experience relating to different levels of the organization and working effectively with peers.
Basic Qualifications:
- BS/BA in Technical Communication, English, Computer Science, related field, or equivalent experience, with 5+ years of experience writing software documentation for a technical audience.
- 3+ years of team management experience.
For positions in California (outside of the Bay Area), we offer a base pay of $102,780 – $179,820, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.