DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you’ll do:
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.
As a Database Administrator at DocuSign you will work with a group of like peers to help support the existing database systems, while designing the next version of the infrastructure. We have no down time and demand very high availability from our system (we strive for five 9s). When not supporting the existing systems, you will help collaborate with engineering, architecture, and product management to create the next great platform features that will drive impact. You will share in an On-Call rotation to support the platform 24X7. We are pushing the boundaries of what’s possible with SQL server and this position will push your SQL skills to the next level.
This position is an Individual Contributor and reports to the eSign Database Manager.
Responsibility:
- Provide database monitoring & support of multiple 24/7 Enterprise SQL Server AlwaysOn availability groups; by troubleshooting issues as they occur, working with the Operations Team during incidents, carrying out data requests, taking responsibility for quarterly reviews, releasing changes, resolving problems
- Maintain database performance; by identifying and resolving production and application development problems; calculating optimum parameter values; evaluating new release code, answering developer questions
- Develop & configure database solutions; configuration of new systems, defining database structure, improving security, ensuring back-ups and restores meet audit requirements
- Ensure all database systems meet RPO & RTO policies
- Participate in CIS, ISO, STIG, PCI & IRAP information security compliance work as needed
- Maintains DBA knowledge base and creation of Standard Operating Procedures as necessary
- Work with the Engineering Team to design and optimize SQL solutions
- Work with the Operations Team to manage, install and configure servers in multiple data centers around the world
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Participate in an On-Call rotation
Job Designation:
Remote:Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.
What you bring:
Basic
- 5+ years’ experience as a SQL Server administrator and Production Support DBA. 2+ years’ with SQL 2017, 2 years’ experience with SQL 2019
- Hands-on experience administering and troubleshooting AlwaysOn availability groups and WSFC’s
- Proven ability in database monitoring, performance tuning, troubleshooting and issue analysis
- Able to plan & execute database changes with zero downtime
- Understanding of server setup and configuration for optimal resource usage
- Familiar with database design concepts
- Be self-motivated, able to work independently as well as in a collaborative environment
- A strong team player
- Familiar with Google Suite
Preferred
- In depth knowledge of backing up, restoring, and moving SQL databases along with the ability to plan and implement sophisticated Disaster Recovery strategies
- Experience using SolarWinds SQL Sentry to monitor, troubleshoot and resolve performance issues
- Possess a strong understanding of database theories, principles, and best practices
- High level knowledge of Windows and Windows security and how they affect SQL Server
- Knowledge of PowerShell scripting is a plus
- Experience in setup, configuration and maintenance of Azure Managed Instances is a plus
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
Life at DocuSign:
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.