At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
- Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
- Contributes to business growth by operationalizing talent initiatives to support business outcomes.
- Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.
- Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.
- Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.
- Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
- Provides strategic advice on:
- Strategic workforce planning
- Calibration and succession planning
- Organization design, change management, and culture
- Leadership and team development
- Relevant workforce trends which will impact the BU
Qualifications
To be successful in this role you have:
- Experience in direct client support and management coaching experience as well as team development/management
- Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
- Ability to manage multiple complex issues and prioritize projects concurrently
- Ability to excel at all levels of the HR “stack” – strategic, operational, and tactical
- Credibility and integrity in communications to ensure information flows both upward and downward
- Confidence to challenge respectfully to influence business decisions
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.