Remote Lead UX Researcher @ Zendesk

This job has now closed and is no longer accepting applications.
See related jobs

Archive Job Description

At Zendesk, we know that delivering great customer service experiences is the key to running a successful business.  Our goal is to make customer service better by building software that brings companies and their customers closer together, sets companies up for success, and keeps businesses in sync.

We believe in collaborative working relationships, curiosity about our customers, insight-informed design, and delivering solutions that solve real problems for our customers.

UX Researchers are an integral part of our Product Development organization! In this role, you will craft and execute sophisticated research projects which require an in-depth evaluation of variable factors.  Your research will contribute to designs for Zendesk products that are powerful and easy to use.

As a Lead User Experience Researcher, you will use a variety of research methodologies to help define the vision for the user experience of our software.  You will lead end-to-end research critical to the success of Zendesk by ensuring we meet our customers’ needs, set our customers up for success, and keep our customers’ businesses in sync.

This role will be based remotely in the US.

Who we’re looking for

This opportunity is for a Lead User Experience Researcher with demonstrated ability partnering with cross-functional teams (e.g., design, product, data analytics, marketing)   to build strategic research plans that deliver insights that help them make decisions.   Successful candidates will have expertise with a variety of remote and face-to-face research methods, a gift for mentoring colleagues, a drive to lead department and org-wide initiatives, and a passion for the user experience.

What our researchers get to do every week

What you bring to the role

Preferred requirements

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The US annualized base salary range for this position is $154,000.00-$232,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.