Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
As the Chief Product Officer (CPO) you will be responsible for driving the strategic direction and success of our product portfolio. You will lead a team of product managers and work closely with cross-functional teams to deliver innovative solutions that enable our customers to optimize and enhance their overall experience management efforts. This position reports to the Chief Executive Officer and is a key member of the executive leadership team.
Responsibilities:
- Product Strategy and Vision: Develop and communicate a compelling product vision and strategy that aligns with the company’s goals and customer needs. Stay ahead of market trends and emerging technologies to drive product innovation and maintain a competitive edge.
- Product Planning and Roadmap: Collaborate with key stakeholders, including executive leadership, customers, and internal teams, to define product requirements, prioritize features, and create a comprehensive product roadmap. Continuously refine the roadmap based on customer feedback, market insights, and business objectives.
- Product Development and Execution: Lead the product development process, working closely with engineering and design teams to ensure timely and high-quality delivery of products. Foster a culture of innovation and agile development methodologies to drive efficient product development cycles.
- User Experience (UX) Design: Champion user-centered design principles to create intuitive and seamless experiences for our customers. Collaborate with UX/UI designers to develop a user-friendly interface that enables users to effectively manage and analyze customer feedback and data.
- Market Analysis and Competitive Intelligence: Conduct market research and competitive analysis to identify market opportunities, customer needs, and emerging trends. Leverage market insights to inform product decisions and develop strategies to differentiate our platform from competitors.
- Profit and Loss Management: Ensure the profitability of each product and leverage an ownership approach to determine product investment strategies, the Product Lifecycle Management strategies, including product sunsets.
- Customer Engagement and Feedback: Build strong relationships with key customers and solicit feedback to understand their pain points, gather product requirements, and identify opportunities for product enhancements. Use customer insights to drive continuous improvement and customer-centric product development.
- Performance Measurement and Analysis: Define key performance indicators (KPIs) and metrics to assess the success of our products. Regularly analyze product performance, user behavior, and customer feedback to identify areas for improvement and inform future product iterations.
- Team Leadership and Development: Build and lead a high-performing product management team. Provide guidance, mentorship, and professional development opportunities to team members. Foster a collaborative and inclusive culture that encourages innovation, creativity, and accountability.
Qualifications:
- Bachelor’s or Master’s degree in computer science, engineering, business, or a related field. MBA is a plus.
- Proven experience as a senior product leader, preferably in the software industry or within a related technology field.
- Deep understanding of Experience Management principles, customer feedback, and data analytics.
- Strong strategic thinking and problem-solving skills, with the ability to translate customer needs into impactful product solutions.
- Experience in managing complex product portfolios and creating product roadmaps that align with business objectives.
- Proficiency in agile development methodologies and product management tools.
- Excellent communication and presentation skills, with the ability to influence and align stakeholders at all levels of the organization.
- Strong leadership capabilities, with a track record of building and managing high-performing product teams.
- Passion for innovation and staying updated with the latest technology trends in the experience management and software industry.
Medallia is committed to equal pay and transparency. This position is bonus eligible. Please note that any salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.