Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 250+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!
We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect
Are you a passionate and accomplished product designer who is driven to deliver an amazing experience for your users? We’re looking for a Staff Product Designer to join us at Thinkific.
As a Staff Product Designer at Thinkific, you will hold a vital and influential role in shaping the user experience, with a clear mandate to guide initiatives toward success for our customers and our business within the Research and Development team and across Thinkific. You will take complete ownership of a significant part of the user experience and forge a collaborative relationship with key stakeholders from Product Management and Engineering to shape the direction of our most vital experiences. Reporting to the VP of Experience Design and Research, you will determine how the Design team interacts and collaborates with other cross-functional teams, ensuring a seamless integration of design thinking throughout the organization.
Your goal will be to lead within the design function by facilitating outcomes alongside Product Managers and Engineers on our most important initiatives to deliver high-quality results for the Thinkific customer experience. Here’s how you’ll accomplish this:
- Move through problem statements, napkin sketches, solution hypotheses and rapid prototypes to high fidelity design specs in a timely manner without sacrificing quality
- Facilitate design workshops for cross-functional teams
- Influence experience design direction based on quantitative and qualitative research techniques that inform everything from product innovation to usability optimizations
- Work within an established design system, while bringing your unique insights and perspective to challenge and the status quo and improve systems when needed
- Drive strategic initiatives by leading and contributing to strategic projects (including AI-focussed initiatives) to deliver innovative solutions
- Advocate for the customer experience while considering and balancing differing opinions, especially when deadlines are looming
- Frame your work within the bigger picture with the desire to make things better — You’ll consider the impact of a feature on our overall product or a step within our process
- Collaborate with and mentor other Product Designers to continuously improve Thinkific’s design practice
The person we have in mind likely:
- Has 5+ years of experience in a Product or Experience Design role
- Shares a strong portfolio of design work that clearly articulates their role in each project and shows their ability to apply critical thought
- Demonstrates experience in qualitative and quantitative user research techniques and the ability to leverage data to both make and measure decisions
- Has experience working with various stakeholders and teams including Product, Support, Marketing, and Engineering
- Possess excellent verbal and written communication skills to host design critiques and present their work to stakeholders
- Loves to learn and grow! They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
These things would also be nice, but we think you could learn them on the job:
- Experience in planning and setting up user research programs and synthesizing research at scale
- Experience in conducting heuristic evaluations on existing interfaces
- An enthusiasm for AI! A passion for AI technologies or previous involvement in AI projects would be an asset