At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Integration Implementation and Support Lead. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Integration Implementation and Technical Client Lead primary objective is helping Radial implement technology solutions in a cost-effective way by determining the requirements of a project or program, communicating them clearly to stakeholders, facilitators, and partners, and doing the hands-on implementation required for partners.
Responsibilities:
- Assisting in the business process analysis along with the Solution Engineers
- Leading the implementation of clients on a SaaS solution.
- Organization, translating and simplifying requirements
- Requirements management and communication
- Project/Implementation
- Planning and monitoring
- Troubleshooting and system analysis
- Qualifications:
- Bachelor’s Degree in CS or EE or Other Related 4yr Technical Degree.
- Organization, translating and simplifying requirements
- Requirements management and communication
- Project/Implementation
- Planning and monitoring
- Troubleshooting and system analysis
Desired/Preferred Qualifications:
- Experience with Order Management, Shipping, Inventory and New Logo client Launches
- Prior E-commerce experience Must Have.
- Prior Warehouse Management System experience is a plus
- Experience with XML/XSL/XSD development and manipulation
- Experience with JSON
- 6 Years Experience Needed.
- Ability to understand and translate business requirements into system configuration
- Ability to learn, configure and troubleshoot the systems of the platform
- Familiarity with the industry standard tools used for configuration and build management
- Familiarity with the tools used for logging and automation