BuzzLabby is an innovative and creative agency, young at heart, but with big dreams! We are set to disrupt the industry with groundbreaking ideas, and we’re looking for a talented individual who is not afraid to think outside the box.
At BuzzLabby, we believe that creativity and technology, when combined, can create magic. We are getting ready to launch and are on the lookout for dynamic, forward-thinking individuals who are ready to grow with us.
Role Overview
We are currently seeking an empathetic and proficient Online Chat Support Specialist to provide our customers with outstanding service. This individual will be responsible for answering customer inquiries, resolving issues, and maintaining our brand’s image through online chat platforms.
This is a part-time remote position, allowing you to work from the comfort of your own home while interacting with customers from all over the globe.
Responsibilities
- Promptly respond to customer inquiries via our online chat platform, maintaining high levels of professionalism and patience.
- Provide accurate, timely, and creative solutions to user issues to ensure customer satisfaction.
- Effectively communicate complex information to a variety of users, adapting your communication style as needed.
- Collaborate closely with other team members, contributing to a positive, supportive team environment.
- Continually update knowledge of our products and services to provide accurate information to customers.
- Track and report customer feedback, contributing to the continuous improvement of our products.
Requirements
- Excellent written communication skills and attention to detail.
- Empathy and a strong ability to understand customer needs.
- Problem-solving skills with the ability to think on your feet.
- Experience in customer support roles, particularly in online chat or messaging.
- Comfortable with working in a fully remote environment.
- Tech-savvy and familiar with digital tools and platforms.
- Availability for various shifts, including weekends and holidays.
- A high-speed internet connection.
- Fluency in English is required; additional languages are a plus.
Perks
- Work from home or anywhere with an internet connection.
- A positive and stimulating work environment.
- Flexible work hours.
- Ongoing training and opportunities for career advancement.
- Competitive pay with performance-based bonuses.
- Access to the latest digital tools and software.
Does this sound like the role for you? Join the BuzzLabby team and be a part of our digital revolution. Apply today to start your exciting journey with us!
BuzzLabby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Part-time: $15 to $23 per hour (depending on experience and qualifications).
Locations: US, CA, EU.