The Enterprise Account Manager role at Thought Industries, provides the opportunity to further develop your sales career in a people-first organization within a flexible, fun, hard working environment.
About Thought Industries:
Thought Industries is focused on building cutting edge technology with our customer training Platform for those who are driving the future of online learning. Our goal is to help them build, scale and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention.
About the Role
The Account Manager is responsible for handling our client partners (accounts). The account manager must build and maintain a strong relationship with the client, as they will be the lead point of contact for all upsell and land and expand opportunities. The Account Management role is part of the Thought Industries Sales organization and is responsible for the overall customer experience, lifetime value and retention.
Who you are
- Results-driven mentality, with a bias for speed and action
- Ability to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed while also being goal-oriented and organized team player
- Excellent interpersonal relationship skills
- Strong analytical skills, with the ability to translate data into insights.
- Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person
- Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment
What You’ll Do
- Prospect for new business opportunities within client family tree structure
- Maintain and grow an existing book of business.
- Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun and fast-paced environment
- Develop a solid and trusting relationship across clients within a given territory and within Thought Industries
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Develop account plans and white space analysis to support 3x pipeline coverage across the portfolio
- Maximize up-selling or cross-selling opportunities
- Develop a complete understanding of account needs and anticipate account changes and improvements
- Negotiate contracts with client and establish timeline of performance, including the SaaS renewal
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Analyze client data to provide customer relationship management
- Expand relationships and bring in new clients
Qualifications:
The Ideal Candidate will have the following:
- 7+ years of experience in B2B SaaS sales, management or strategic account management. Prior experience within the learning management/customer education industry.
- Experience selling into large global organizations
- Proven results of delivering client solutions and meeting sales and renewal goals
- In-depth understanding of company strategic clients and their position in the industry
- Extremely strong client management skills and ability to work with customers to demonstrate the value and power of the Thought Industries platform
- Intellectually curious with a passion for what you do and a drive to succeed
- Ability to build sales and business plans for new market segments within specified territories
- Experience calling executives in marketing, sales, learning, and digital strategy
- Adhere to the highest ethical standards and conduct, honors commitments, and treats people with kindness, compassion, trust and respect
- Experience in the learning management software sales domain in the following areas: Software, Professional Training, Associations, Manufacturing, and Business Services.
- Experience with SFDC, Gainsight and Zendesk is preferred
- Strong G-suite skills
Additional Information:
All your information will be kept confidential according to EEO guidelines.
Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.
Your information will be kept confidential according to EEO guidelines.
Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.