Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
What your impact will look like:
- Ticket escalation from the Support team and internal stakeholders
- Responsible for Granicus information security, takes action in preserving confidentiality, integrity, and availability of Granicus assets in accordance with the Company Information Security program.Take ownership of technical issues, and work with other Granicus Engineering teams to resolve advanced/cross-discipline issues
- Resolve escalated customer complaints without the need for team lead intervention
- Document troubleshooting and problem resolution steps
- Update the ticket tracking system to provide an accurate and up-to-date status of support issues
- Create documentation articles to expand the team’s knowledge base for handling support issues
You will love this job if you have:
- Enterprise SaaS or web-hosted software support experience
- Linux/Unix CLI, BASH or other shell scripting language exposure
- Relational database experience (Oracle SQL, MySQL, Postgres)
- Advanced HTML interpretation and troubleshooting
- Email technologies – client and server-side
- Ruby, .NET, and Python knowledge
- Experience/exposure to monitoring tool platforms like NewRelic, Pingdom, LogicMonitor
- Basic knowledge of domain DNS, DKIM, SMTP protocol
- Enthusiastic approach to problem-solving
- Experience/Exposure to JIRA/Confluence or other issue-tracking systems
- Technical understanding of computer software and software development concepts
$55,000 – $64,000 a year
Benefits:
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
– Flexible Time Off
– Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
– 401(k) plan with matching contribution
– Paid Parental Leave
– Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
– Group legal coverage
– And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.