From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.
Reports to SugarCRM office in Durham, NC. Telecommuting is permitted from residence anywhere in the U.S. within the Eastern Time Zone.
Responsibilities
- Serve as leader within Engineering organization and help developers design and implement key components of SugarCRM’s core products
- Performance optimizations
- – Query Optimization: Oracle, MySQL, SQL Server, DB2
- – NoSQL data store optimizations
- – PHP code optimizations, to improve response times
- – Transport layer optimizations
- – Backend caching layer optimizations
- – Microservices autoscaling configuration
- Technical and Project Team Leadership
- – Provide technical and project leadership to help in staying focused on objectives
- – Offer guidance on taking the right approach to performance, scale and security
- – Consult on how to improve tooling and fixes
- Performance load runs, analysis of bottlenecks
- – Run sequential tests against a system to measure performance changes over time
- – Review each aspect of the system’s performance to identify performance bottlenecks
- Production performance analysis
- – Analyze system performance related to slow response time and system resource utilization using the tools available (MySQL slow query logs, Percona Toolkit Query digest, Graylog, Logstash, New Relic)
- – Prescribe system changes to the systems and software that will improve performance based on system analysis
- Advisor for large implementations of Sugar, mostly our largest customers
- – Diagnose performance problems in conjunction with existing and potential customers
- – Meet directly with customers to do performance analysis and provide possible solutions
- Lead Engineering & Performance team meetings between U.S. teams and Eastern European teams
- – Facilitate alignment between Engineering and Performance teams – focus on same objectives and facilitate prompt resolution to issues
- Product Owner for all performance related tooling and infrastructure
- – Define requirements for performance tools and infrastructure implementations
- – Coordinate and oversee deployment of tooling updates
- – Prioritize feature development and enhancements to better serve the needs of the performance team
- – Ensure that engineers are building to specification and delivering commitments on time
- Collaboration on design with other architects, advisor for performance related topics
- – Pair with engineers across the organization to ensure new code and designs will scale in a performant manner
- – Review pull requests and feature implementations for potential bottlenecks and consult with engineers to remove performance inhibitors
Qualifications
- Bachelor’s degree in Software Engineering, Computer Science, or related field or foreign equivalent
- 7 years of experience in software development, including providing technical design
The position also requires
- 7 years of experience with Agile Development
- 7 years of experience with performance tuning
- 7 years of experience with the relational databases, including MySQL, SQL Server, Oracle, DB2
- 7 years of experience developing software, specifically for B2B SaaS
- 7 years of experience with system and application performance tools
- 7 years of experience using REST APIs and RESTful Integrations
- 7 years of experience with JavaScript and PHP
- 5 years of experience with Git
- 3 years of experience with microservices, including use of Golang, Kubernetes and Bazel
- 3 years of experience with AWS Services: Aurora, ElastiCache, Performance Insights, EFS, SNS
- Solid understanding of SDLC
$172,672 – $182,000 a year