Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We’re building a more trustworthy Internet. Come join us.
Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.
The Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.
What You’ll do
- Responsible for maintaining and driving existing customer spend, identifying areas for Fastly expansion that create mutual success
- Monitor relationship and account health, establishing long-term strategic plans
- Accelerate customer adoption and ensure customer happiness
- Own overall relationship with identified clients – be their go-to person at Fastly
- Actively engage with customers to understand their business via formal and informal methods
- Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support
What We’re Looking For
- 5+ years of proven track record in a role focusing on customer relationship development and growth
- A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
- Strong project management skills, high detail orientation and exceptional organizational skills
- Thrives in a multitasking environment, with an ability to adjust priorities
- Independent, self-disciplined and possess strong verbal and written communications skills
- Strong customer service; professional and friendly demeanor
- Reputation for integrity and dedicated work ethic with desire for ownership of process success
- Fluent spoken & written English required, tailoring depth to fit varying audiences
- Business proficiency in Mandarin, both written and verbal, highly preferred
We’ll be super impressed if you have experience in any of these:
- Bachelor’s degree or equivalent in a related field of study
- Technical background highly valued
- CDN experience
Work Hours: This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is a remote role and open to candidates residing in the following locations: US West (Remote), US Remote (All US)
Salary:
The estimated range for On-Target Earnings for this role is $117,780 to $171,190. On-Target Earnings consists of a combination of annual base pay and sales compensation variable target. The standard pay split for this role (i.e. base pay vs. variable target %) is 75/25.
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days.