At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
A bit more about this role:
The clinical associate is an integral part of our interdisciplinary home based (house calls + telehealth) medical practice called Devoted Medical Group (DMG). DMG is focused on delivering multiple clinical services to our Devoted Health members including comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for our most complex and frail members, and on-demand urgent care visits. This role may include weekend hours.
In the role of Clinical Associate you will be a liaison extraordinaire between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through identifying care gaps and working with our members to coordinate across a fragmented healthcare system. This may include communicating and working with PCP offices, coordinating pharmacy services, and helping manage the durable medical equipment (DME), home health care, imaging, and laboratory testing needs of our members. Through these efforts you will be a strong advocate for the members you work with, helping improve adherence to a plan of care and facilitating health and disease education. At the end of the day, your goal in this position is to ensure that every member gets the care that you would want for a beloved family member leading to better health outcomes and a superior care experience.
Responsibilities will include:
Pre-Visit Prep
- Greeting members and helping them feel at ease as the first “face” from DMG that they see or hear over video/telephone prior to the start of a telehealth visit.
- Helping intake members for a telehealth visit including clinical activities such as me health screenings
- Working with our members to seamlessly log into their telehealth visits and to tackle any technical issues during the process
Order Management/Care Coordination
- Working with our home health partners to coordinate DME and skilled nursing services
- Coordinating to help our members obtain lab testing and imaging and to track results diligently to ensure that they are reviewed by the ordering clinician
- Notifying members of lab results and helping to to coordinate follow care at the direction of the clinician
- Coordinating with PCPs on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from DMG
Triage Support
- Helping triage clinical and non-clinical issues from members to the appropriate teams (clinicians, practice management, high risk nurse, social worker)
- Following up with members post ER and Dispatch Health visits to assess for status and follow up need
Patient Education
- Serving as an advocate for our members when they call DMG for care coordination issues both through answering and returning phone calls
- Supporting and coaching members to improve management of their chronic condition(s), and to optimize adherence with medications and care plans
Attributes to success:
- You love helping others improve their health and navigate a complex healthcare system with compassion, empathy, and warmth.
- You are comfortable performing care coordination for a predominantly elderly Medicare population.
- You are able to ease the stress and anxiety of members during difficult times.
- You have a natural ability to successfully communicate and interact with different stakeholders in a member’s life from doctors to pharmacies to nurses to caregivers.
- You are comfortable working with members over video and phone.
- You are an entrepreneurial self-starter who enjoys taking the initiative but is also a great team player willing to work hard to achieve a common aim.
- Agility and collaboration are critical to your success – we are a new organization and have a start-up mentality.
- You are comfortable engaging and learning new technologies including electronic health records and different computer platforms, operating systems and programs (Google Chrome, Google Sheets).
- You have a passion for supporting the delivery of healthcare that we would want for our own family.
- You enjoy a fast-paced, high-energy, growing organization.
- This position will work business hours in Pacific or Mountain standard time zones.
Desired skills and experience:
- Certification of Medical Assistant (CMA) or Registered Medical Assistant (RMA).
- Must attach a copy of your certification or registration as a CMA/RMA.
- Two (2) years of outpatient experience with a bonus if you have experience with telehealth or house call visits.
- Fully bilingual required (English/Spanish)
Salary Range: $21 – $26 / hour
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more….
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).