Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As Director of Payment Operations, you will lead the strategic development and operational management of our Debit Card programs. Your role will be pivotal in driving the success of our card offerings, ensuring optimal performance, compliance, and profitability. This position requires an innovative leader who can collaborate effectively with various internal teams and external partners, including banks, card processors, payment networks, and ATM networks.
Key Responsibilities
- Program Management: Oversee the entire lifecycle of the debit card program, including product development, implementation, and continuous improvement.
- Team Leadership: Manage and mentor an internal team responsible for various aspects of the card program. Foster a culture of collaboration, innovation, and accountability.
- Cross-Functional Collaboration: Work closely with Risk, Product, Support, and other departments to develop strategies that enhance card program performance and customer satisfaction.
- External Partnership Management: Liaise with bank partners, card processors, payment networks, and ATM networks to negotiate terms, resolve issues, and explore innovative solutions.
- Risk Management: Collaborate with the Risk department to identify, assess, and mitigate risks associated with the card program.
- Compliance and Regulation: Ensure that all aspects of the card program adhere to relevant laws, regulations, and industry standards.
- Market Analysis: Conduct regular market research and analysis to identify trends, opportunities, and competitive threats.
- Financial Oversight: Develop and manage the program’s budget, monitor financial performance, and report on key metrics to stakeholders.
- Customer Experience: Work with the Customer Support team to ensure excellent customer service for cardholders, including issue resolution and feedback management.
- Innovation and Development: Stay abreast of technological advancements and industry developments to drive innovation within the card program.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field. Master’s degree preferred.
- 10+ years of experience in card program management, particularly in debit cards.
- Proven track record of managing successful card programs and leading teams.
- Strong understanding of the payments industry, including regulatory and compliance aspects.
- Excellent negotiation, communication, and relationship-building skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
Benefits
- Work from anywhere (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Flexible time off
- Paid company holidays
- Paid parental leave
Working at Branch
Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, and EY Entrepreneur of the Year, Heartland, among others.