We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our role Customer Engagement Program Manager for those who are goal and success-oriented.
Tasks in the role:
- Optimize our customer engagement outreach to develop a best-in-class approach increasing our current day conversion rates.
- Manage the delivery of customer engagement projects and work-streams to drive engagement and reduce administrative tasks.
- Provide hands-on leadership and project management to ensure project deadlines are met and key deliverables are consistently accurate
- Collaborate with cross-functional teams, including both functional and technical freelancers, to facilitate requirements gathering and sprint sessions.
- Develop and execute program work streams including communication and training plans for customer engagement initiatives.
- Identify and mitigate risks associated with change, and measure the success of change initiatives.
- Create actionable deliverables to drive the successful adoption of customer engagement initiatives, including content delivery to drive engagement, customer demos, product adoption and increase retention.
- Collaborate closely with project teams and stakeholders to identify and address potential barriers to customer engagement implementation and adoption.
- Conduct impact assessments and stakeholder analyses to understand the change impact and identify change champions.
- Collaborate with both functional and technical freelancers to create action plans that ensure successful implementation, driving customer engagement, product adoption, and customer retention.
- Thrive in highly complex environments with rapidly changing priorities while effectively influencing stakeholders.
Who we are looking for:
- 3-5 years of progressive responsibility for customer outreach program/marketing methodologies.
- At least 2 years of experience working as a Program Manager in SaaS or other highly transactional B2B organizations.
- Outstanding interpersonal and influence skills.
- Demonstrated ability in analytics, problem-solving, and coaching, with a data-driven approach to challenges.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills including past experience with temporary freelance resources.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment/
- Proficient with Google Suite or related software.
They say there are no perfect candidates, but that might well be you, if:
- You’re passionate about digital marketing.
- You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better.
We will try to create all the right conditions for you to work and rest comfortably:
- Work format Choice: It’s up to you to decide what work format works best for you. You can #wfo, #wfh, or mix both.
- Flexible working day start.
- Breakfast, snacks, and coffee at the office.
- Corporate events.
- Unlimited PTO.
- Hobby benefit.
- Training, courses, conferences.
- Gifts for employees.