Remote Senior Research Manager @ Envato

We value inclusivity and diversity at Envato. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on experience and passion, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process.

Our focus is on helping people to complete their creative projects, with our author community earning every time that happens.

Envato proudly impacts the lives of creatives all over the world, from web developers and graphic designers, to marketers, videographers, photographers and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love. It doesn’t get much better than that!

We are a global and rapidly scaling business. Blending purpose and profit, we’re a passionate B Corp, committed to making a positive impact on the communities we engage in. You can read more about our purpose, mission and values on our website.

We’ve embraced flexibility for a long time – where we can, let’s make work, work for you! Our roles can be based ANYWHERE in Australia or New Zealand, and while we all mostly work from home we’re proud of how we keep our global team connected.

Envato is in prime position to grow towards our vision of being the must have and most used creative companion in the world. However, it’s not a straight and narrow path! We are operating in an increasingly competitive and dynamic ecosystem, sitting at the frontier of an exciting yet ambiguous industry evolution as people and products more rapidly embrace creative technology and artificial intelligence developments. This role is a pivotal part of the next phase of Envato’s journey, which requires us to be even more customer focussed, and evidence-driven – so taking our research capabilities and empowerment to the next level.

Our Research team sits in the Strategy, Analytics and Research division, where our objective is to use data and insights to cut through the noise and meaningfully steer our business toward growth, partnering with teams and leadership to drive strategically aligned, customer-led, and data-driven decisions. The Senior Research Manager will report to the Chief Strategy Officer, and partner closely with product, design, strategy, and marketing leadership and teams.

Responsibilities:

• Setting our research strategy and agenda across Envato – identify and deliver the research we need to drive forward our product, marketing and strategic choices, including what the best methodologies and solutions for us to do that (including when to in-house, and when to outsource)
• Leading and collaborating with partners across the business to identify research needs and opportunities, execute on these, and really drive tangible outcomes that inform our direction and decisions.
• Clearly define and elevate the role of research in customer-centric product development and UX – from information provider to partner, advisor, and enablerLead, manage and support our small but mighty research team, and steward research scalability through empowering and encouraging our product and design teams to get their hands dirty in creative and informative ways to get close to the customer, without losing research and inference integrity
• Undertaking research – this is not just a managerial role, we believe that the best managers and leaders of functions across the business are subject matter experts first and foremost and roll-up-the-sleeves regularly and keep their skills honed, and stay close to the problems we’re trying to solve.
• Raising Envato’s shared understanding of our customers through coherently synthesising customer insights from across our business – product, marketing, analytics, customer success, strategy – and synthesising that into a powerful narrative that drives customer empathy, domain knowledge, strategic and product choices, and empowers our teams to make better decisions every day that deliver more customer value

Knowledge, Experience:

• 10+ years’ experience in a research focused role within the tech industry
• A relevant Bachelor’s degree (e.g. Psychology, Human-Centered Design, Marketing, Sociology, Anthropology etc.), higher level degree a strong plus
• Strong technical skills and experience with conducting, analysing, and interpreting qualitative and quantitative research studies – you know what good looks like!
• Strong understanding of different research methodologies both quantitative and qualitativeHigh level of competence in using survey tools (e.g. Qualtrics) and data analysis software (e.g. R)
• Managed budgets, procurement of research tools, managing incentive pools
• Built scalable research teams – embedding the right balance of process rigour, knowledge sharing, self service, upskilling and ways of working.
• Managed, coached and mentored a diverse and high performing team of researchers – honing their craft, guiding their development, and empowering them to work collaboratively to solve problems

Key Attributes:

• Experience or passion for the creative industry (graphic design, video, music, photography, web design, etc) is a major plus, including a broad understanding of the creative process and technologies that inform the diverse needs of our customers
• You are curious and well-read, looking ‘up and out’ at the evolving industry, identifying opportunities where we can get ahead (or even where we need to go to remain competitive!), and making those opportunities happen
• Proven analytical, evaluative, and problem-solving abilities; thrives on complexity, exhibits second order thinking and great commercial judgement.
• Comfortable with ambiguity and a complex, changing environment
• Ability to articulate complex ideas and concepts in a way that they are easily understood, and capable of presenting ideas and progress to internal and external stakeholders
• Have a continuous improvement mindset – looking for opportunities where you can make the largest impact and seeing it through
• People love working with you, and you enjoy building relationships and trust with cross functional teams and their leaders such as product, design, marketing, analytics, strategy, engineering.

• We provide MacBook Pros or HP’s for you to do your best work, as well as providing all your initial and ongoing tech setup to suit your individual needs.

• Home office setup contribution – all employees receive a one off payment of $1000 (AU) / $1200 (NZ) to create or uplift your home office working space

• Monthly contribution to support work from home costs $50 (AU) / $60 (NZ)

• Paid Parental Leave – Envato will top up from the government parental leave scheme so that the Primary Carer receives 20 weeks leave at full pay (with the option to take it as 40 weeks at half pay), and for partner parental leave we offer 3 weeks full pay for eligible team members

• In addition to paid parental leave, we also pay superannuation on the paid and unpaid portion of the Primary Carer period for up to 12 months

• Employees receive an annual individual allowance to connect with colleagues as you choose $150 (AU) / $160 (NZ)

• A performance-based bonus program worth up to 12.5% annually

• An annual individual Learning & Development budget for each employee

• Free Envato Elements subscription for side gigs/personal use

• Access to our Employee Assistance Program (EAP)

• We’re B Corp certified & believe in succeeding sustainably as one global team

• Public Holiday Swap – recognising that employees may have different religious and cultural practices, as well as different political beliefs, Envato’s Public Holiday Swap policy allows employees to swap up to 4 public holidays a year for another day of significance

• We support the flexibility to work from anywhere (and the opportunity to combine work & travel) by supporting our people to work from almost any location in the world for up to 3 months every year, and offering up to 20 days of additional purchased leave

• We removed standard hours from our employment contracts to empower our people to work in a way that makes sense to them

• We are committed to supporting the physical and mental health and wellbeing of our people. Through our Health & Wellbeing program, Thrive, we offer a range of options and benefits throughout the year

• We support working parents through a range of initiatives, including being a proud partner with Grace Papers

•  As part of our values and vision, Envato contributes 2% of profits to charities in each of the three main countries we operate in (Australia, Mexico, and the US)