Remote Strategic Events Manager – EMEA @ Zendesk

Zendesk’s award-winning marketing team is looking for an experienced, hands-on senior event experience professional to join us on a journey of becoming an iconic software company. The successful candidate will play a pivotal role in planning, driving, and optimising our strategic marketing events across the EMEA region to drive brand awareness, generate leads, and support overall business growth. This is a senior position that requires strategic approach to events, strong project management skills, and a deep understanding of event marketing in the SaaS industry. If you have a passion for delivering unforgettable experiences across a range of formats, with demonstrable return on investment and extensive cross-functional collaboration, we want to hear from you.

What you’ll be doing:

• Develop and implement a comprehensive regional event strategy in EMEA aligned with the company’s overall marketing and business objectives
• Lead all aspects of end-to-end event management for flagship EMEA events, including event concept development, planning, execution, and post-event analysis
• Partner with field marketing, engagement marketing, content, creative, sales and other go-to-market teams to ensure seamless and consistent event execution across EMEA
• Manage event vendor relationships, contracts, and budgets
• Measure, analyse, and report on the success of the event programme, providing insights and recommendations for continuous improvement as well as closely tracking programme ROI
• Conduct thorough market research and stay up-to-date with regional event landscape as well as emerging event technologies to identify and proactively propose innovative event concepts

What you bring to the role:

• BA/BS degree in Marketing, Business or related field
• 5+ years experience in strategic event management or field marketing with events component, preferably in the SaaS or technology industry in EMEA or globally
• Proven track record of planning and organising successful marketing events, including conferences, trade shows, smaller-scale VIP events, as well as virtual events or webinars
• Excellent communication and interpersonal skills, ability to collaborate effectively with cross-functional teams, senior executives, and external partners
• Data-driven approach, capable of analysing event engagement metrics and ROI, and making data-backed recommendations
• Customer-focused with passion & empathy to help businesses improve how they engage with their customers
• Flexibility to travel within the EMEA region as needed to support event execution

Fully Flexible:

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.