IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. IT Technical Support provide technical assistance and support to employees.
IT Technical Support job description
Do you posses an experience and passion for providing IT Technical Support?
We are looking to hire an ambitious IT expert for our open IT Technical Support position.
Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
IT Technical Support duties and responsibilities
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Log bugs and enhancement requests
- Perform hardware and software installations, configurations and updates as needed
- Create and maintain tips and tricks solutions for online database and web site
- Provide introductory on-line & classroom training for company products
- Resolve technical issues in a timely manner using available resources within the company
IT Technical Support requirements
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- Previous working experience in IT support for (x) year(s)
- Associate’s Degree in Computer Science or Management Information Systems (MIS)
- In depth knowlegde of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365