BetterHelp is the largest online therapy provider, founded in 2013 to remove traditional barriers and make mental health care accessible to everyone. It connects users with licensed, board-accredited therapists through web-based platforms, facilitating millions of video sessions, voice calls, chats, and messages every month. The service specializes in various counseling areas including couples therapy, teen counseling, pride counseling, faith counseling, and support for first responders and frontline workers.
The company serves a broad clientele including employers, schools, non-profits, cities, and communities, aiming to democratize access to behavioral health services. BetterHelp operates primarily through an easy-to-use online portal that supports direct-to-consumer access, enabling therapy via video, phone, and text communication.
Headquartered at 990 Villa Street, Mountain View, California, BetterHelp employs between 1,001 and 5,000 people and reported revenues in the range of $5 million to $20 million. It was acquired by Teladoc in 2016, further expanding its reach and resources in the telehealth and digital health sectors.
BetterHelp emphasizes mental wellness and is committed to providing confidential, convenient, and affordable therapy options that fit individual lifestyles. The extensive network of over 30,000 licensed therapists has collectively helped millions of people worldwide, reflecting its substantial role in transforming mental health care.
The company’s leadership includes CEO Fernando Madeira and CFO Christian Herm, who guide its growth and strategic direction. BetterHelp’s mission centers on making therapy simple and accessible for anyone, anywhere, reflecting its foundational goal to enhance mental health through technology and compassionate care.