Sutherland Global Services, established in 1986, is a leading global provider of business process and technology management services. Headquartered in Rochester, New York, the company operates more than 40 delivery centers worldwide, serving customers in over 144 countries. It employs over 40,000 professionals and is recognized as one of the largest independent business process outsourcing (BPO) firms globally.
The company focuses on digital transformation, helping businesses optimize critical operations, reinvent customer experiences, and pioneer innovative solutions. Sutherland integrates advanced technology such as artificial intelligence, automation, cloud engineering, and advanced analytics to deliver measurable business outcomes and drive revenue growth and operational efficiency for its clients.
Sutherland’s mission emphasizes maximizing customer lifetime value and increasing competitive advantage for its clients through productivity improvements that span revenues, cash flow, and capital utilization. The company offers a comprehensive suite of services covering the entire customer life cycle, including revenue generation and cost management, along with corporate functions like finance and accounting (F&A) and human resources (HR).
Distinctive features of Sutherland include its commitment to outcome-based engagements, with 63% of its client partnerships contractually tied to measurable success metrics. The company leverages a unique combination of human expertise and AI, termed “Digital Chemistry,” to foster innovation and transformation at scale.
With a global team of domain and technology experts and numerous patented inventions, Sutherland positions itself as a preferred partner for iconic brands worldwide, delivering transformative and enduring business relationships through tailored technology and process excellence.