The role of Data Conversion Specialist is critical to the success of the team and our customers who require data migrations from native and third-party sources. The right person for the role is a motivated, energetic, and experienced individual who can learn the WorkWave products well and is able to utilize technical and analytical skills to assess the needs of every client. This person will ensure the customer experience is best-in-class while working cross-functionally with Customer Success and Data Services to manage and track the progress of migration deliverables between WorkWave and customers.
WHAT YOU’LL DO:
- Manage all aspects of the customer data conversion process to a successful conclusion
- Consult with customers to help WorkWave understand customer business needs and recommend best practices to enable business workflows
- Develop, update, and deliver weekly status reports for your projects
- Work both independently and cross-functionally to champion the success of your customer’s migration process
- Offer technical expertise and guidance throughout the data conversion and merge processes
- Handle customer support calls during the post conversion time-frame
- Develop trust based relationships with customers so that we collectively reach successful outcomes
- Track time spent and help the team to develop and refine best practices so that our quality and timeliness improve
- Continually increase your knowledge of the software and the industries
- Drive efficiency between sales, implementation, and data engineering hand-offs
- Requires some level of work being done outside of standard business hours
WHAT YOU’LL BRING:
- Proven ability to manage multiple projects with tight deadlines
- Minimum of 2 years of data, technical support or implementation experience
- Advanced Excel knowledge and data analysis skills
- Familiarity with agile task management systems like Jira
- Ability to deal with an occasional challenging customer
- Ability to define and negotiate win/win outcomes
- Strong communication skills within a team, between teams, management, and customers
- Ability to manage multiple tasks and prioritize appropriately
- Data conversion or migration experience preferred
- High attention to detail
- Understanding that data merges cannot take place during production hours and occasional availability outside of standard business hours to facilitate key migration projects
- A track record for handling escalated issues appropriately
$55,000 – $65,000 a year
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
- We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
- Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
- We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
- Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
- Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
- With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
- Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor – making running errands on a break a breeze.
- We work hard but play hard too…need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match
RELAX, WE’VE GOT YOU COVERED:
Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND…
- Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
- Tuition reimbursement
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc
- Quarterly awards based on peer nominations
- Regional discounts and perks
- Opportunities to participate in charitable events and give back to the community
GROW WITH US:
- We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
- Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
- Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
- 10 Time winner of Best Place to Work in New Jersey by NJBiz!
- WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
- Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)