SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Must be able to understand and empathize with customer needs
- Must be able to resolve customer issues in a timely and efficient manner
- Must have strong customer service skills
- Must be inquisitive and have strong problem solving skills
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years or older
- Previous experience in a customer service role
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- HIPAA knowledge
- Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
- Must be able to meet the minimum PC specification requirements (BYOD – Bring your own device)
Having these qualifications are helpful, but not required:
- Medical or medical insurance background preferred
- Call center experience handling healthcare accounts is a plus
Ninja Perks and Benefits:
- Competitive compensation;
- Medical, dental and vision insurance;
- Paid time off, birthday leave;
- Bonus and incentive plans;
- Opportunities for skills training and personal and professional development;
- Employee Referral Program;