Healthcare Customer Service Representative
- Remote from
- 🇺🇸 USA
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 15 Dec 2024
- Industry
About SupportNinja
Growth can be a great problem to have—as long as you have the right team.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Must be able to understand and empathize with customer needs
- Must be able to resolve customer issues in a timely and efficient manner
- Must have strong customer service skills
- Must be inquisitive and have strong problem solving skills
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years or older
- Previous experience in a customer service role
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- HIPAA knowledge
- Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
- Must be able to meet the minimum PC specification requirements (BYOD – Bring your own device)
Having these qualifications are helpful, but not required
- Medical or medical insurance background preferred
- Call center experience handling healthcare accounts is a plus
$15 an hour
Ninja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
How to apply
For safety tips, see our guides or report this job if any issues arise.
See a few more
Similar remote jobs in Customer Success
-
Customer Service Representative
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
-
Customer Success Manager
Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of Udacity’s training at scale. You will help leading companies empower their teams with training in the latest technologies so that they can develop powerful new products and services on a global scale.
-
Client Support Representative
Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients.
-
Enterprise Support Manager (Retention Division)
We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.
-
Customer Operations – Talent Community
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
-
Manager, Onboarding Consulting
The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers’ rapid deployment of Docusign and modernization of their system of agreement. The high-visibility program is chartered with supporting the customers from contract signing to successful usage of Docusign.
-
Customer Care Tax Expert – Payroll
The Care Tax Expert will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams.
-
Customer Success Manager
Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout.
-
Community Support Engineer – APAC
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
-
Community Support Engineer – EMEA
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
-
Community Support Engineer – AMER
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week.
-
Staff Technical Customer Success Manager (Germany)
As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.
-
Technical Consultant
As a member of the Professional Services Team, our Technical Consultant is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack.
-
Customer Support Engineer – Tier 1, East Coast
As a Starburst Data Customer Support Engineer – Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems. You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino.
-
Customer Service and Sales Representative
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly.
Job Search Safety Tips
FAQ
What position is SupportNinja hiring for?
SupportNinja is hiring a remote Healthcare Customer Service Representative from 🇺🇸 USA
What type of employment does SupportNinja offer?
This is a Full Time role.
