Healthcare Customer Service Representative
- Remote from
- 🇺🇸 USA
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 12 May 2024
- Industry
About SupportNinja
Growth can be a great problem to have—as long as you have the right team.
What does a day in the life of a Healthcare Customer Service Representative look like?
- Responsible for handling enrollment, benefits, and claims calls
- Must be able to understand and empathize with customer needs
- Must be able to resolve customer issues in a timely and efficient manner
- Must have strong customer service skills
- Must be inquisitive and have strong problem solving skills
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
- Must have high school diploma or equivalent
- Must be 18 years or older
- Previous experience in a customer service role
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- HIPAA knowledge
- Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
- Must be able to meet the minimum PC specification requirements (BYOD – Bring your own device)
Having these qualifications are helpful, but not required
- Medical or medical insurance background preferred
- Call center experience handling healthcare accounts is a plus
Ninja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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FAQ
What position is SupportNinja hiring for?
SupportNinja is hiring a remote Healthcare Customer Service Representative from 🇺🇸 USA
What type of employment does SupportNinja offer?
This is a Full Time role.
