The Human Resource (HR) Supervisor, Onboarding Services will have 7 direct reports in Onboarding Services. This individual will also serve as a functional lead and hands-on subject-matter expert in the areas of human resources, onboarding, background checks, and using this expertise to guide team members. Additionally, this HR Supervisor will assist in the administrative duties for the team, along with providing exemplary day-to-day support to employees, managers, recruiters, and other cross-functional teams. This position will have a strong focus on onboarding services, background checks, international hiring, and systems and integrations support.
Primary Responsibilities
- Leadership, supervision, and support of Onboarding Services functional areas. Provide primary input to performance and rewards decisions for direct reports.
- Support/provide guidance to onboarding team members, including responding to inquiries on complex issues and HR issues, policies and practices, background checks, timecharging, payroll, and employee data entry
- Manage team’s workload (assign offers, reallocate resources as needed, approve OT), including assignment of tasks for special projects, and train/mentor team members, ensuring that high impact and high priority issues are handled in a timely manner
- Interface directly with background vendor and I-9/WOTC vendors/program management and partner with them to troubleshoot/resolve issues escalated from team and/or vendor issues (system downtime, etc).
- Monitor onboarding shared inbox and case management queues to ensure that work is getting completed timely, assigning work out as needed or responding to complex inquiries
- Process new hires and internal transfers against requisitions, including preparing new hire packets
- Support new hires with any type of question or inquiry from time of offer acceptance through 60 days of employment
- Serve as SME on onboarding process for enterprise-wide and internal projects where onboarding is involved
- Support and coordinate incumbent captures by supporting program calls as needed, working with other stakeholders for necessary information, and ensuring team is prepared with all necessary updates
- Collaborate with fellow Supervisor, Onboarding Services and other HR Services delivery areas, HR leadership, etc. on new and existing programs and process improvement initiatives.
- Maintain flexibility and a positive attitude toward innovation and change and be a chief supporter to all HR Services teams.
- Other duties as assigned.
Basic Qualifications
- Ability to apply critical thinking skills to complex issues
- Ability to use deductive reasoning to assess multi-faceted questions and problems
- Extensive experience in area of Leidos onboarding, human resources policies and procedures, background checks
- Extensive experience with Workday HCM platform
- Extremely strong verbal and written communication skills, including the ability to make connections with customers in writing
- Ability to effectively manage multiple competing priorities through strong organizational skills
- Experience providing customer service to internal stakeholders
- Experience working with internal policies and procedures to ensure continuity of business services
- Commitment to outstanding customer service, both internal and external
- Experience resolving complex issues utilizing external resources and escalating internally when appropriate
- Ability to maintain a consistent schedule
- Ability to provide limited after-hours support as needed or required
- Minimum of a Bachelor’s Degree in business related field coupled with 3+ years’ experience in human resources, benefits, staffing, recruiting or related field; OR an Associate’s degree coupled with 5+ years’ experience in human resources, benefits, staffing, recruiting or related field; OR a High School diploma coupled with 7+ years’ experience in human resources, benefits, staffing, recruiting or related field
Preferred Qualifications
- Must have at least 1 year of experience leading or managing a team of 5 or more team members in an Onboarding Services environment
- Knowledge of Leidos HR policies and programs.
- Experience with Workday HCM platform.
- Experience with Workday or other ATS.
- Experience with Deltek Time & Expense system.
- Bachelor’s degree or advanced degree in Human Resources.
- PHR/SPHR/SHRM-CP/SHRM-SCP certification.
Pay Range:
Pay Range $49,400.00 – $89,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company’s global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
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