The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
- Responds promptly and professionally to complex customer inquiries via phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Technical support experience (computer troubleshooting)
- IT Helpdesk experience required
- Medical Background preferred
- HIPAA
- Must have high school diploma or equivalent
- Must be 18 years or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
- Customer Service/Focus
- Inquiry Research/Response
- Investigative Mindset/Curiosity
- Patient and Empathetic Attitude
- Teamwork
- Results-oriented
Ninja Perks and Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program