The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life of a Customer Service Representative look like?
Responds promptly and professionally to complex customer inquiries via phone, email, or chat
Provides in-depth information about products and services to customers
Resolves complex customer issues in a timely and efficient manner
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
Technical support experience (computer troubleshooting)
IT Helpdesk experience required
Medical Background preferred
HIPAA
Must have high school diploma or equivalent
Must be 18 years or older
1 year of previous customer service experience, preferably in a call center environment
Strong communication skills, both verbal and written
Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
Customer Service/Focus
Inquiry Research/Response
Investigative Mindset/Curiosity
Patient and Empathetic Attitude
Teamwork
Results-oriented
Ninja Perks and Benefits
Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
ExperienceΒ infinite funΒ so you can haveΒ infinite growth. DiscoverΒ A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more βΊ
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more βΊ
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more βΊ
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
Share this job
Facebook
Twitter (X)
LinkedIn
WhatsApp
Telegram
Copy link
FAQ
What position is SupportNinja hiring for?
SupportNinja is hiring a remote Technical Customer Service Representative from πΊπΈ USA
What type of employment does SupportNinja offer?
This is a
Full Time role.
Talent Community
The ability to work remotely offers a better work/life balance. Get the best remote work offers wherever you go.