Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Large Pro team is for you! Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be key indicators of success. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line.
Responsibilities
- Acquire and activate Large pros using a combination of inbound and outbound lead sources.
- Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business.
- Be ready and willing to share new ideas and offer improvements to existing strategies.
- Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
- Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together.
- Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business.
- Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success.
What you’ll need
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
- 3-5 years of sales experience- cold calling experience a must
- Account manager or customer care is extremely preferred
- Ability to build relationships with multiple decision makers over multiple levels of an organization. This sales process will require you to take time and build necessary value at multiple stops in the process. These sales aren’t churn and burn; we are looking for high value pros that we can build a long term relationship with, not someone we need to replace in 30 days
- You are strategic – you are going to deal with gatekeepers, multiple decision makers and constant barriers between you and the person you need to speak with next. Successful Large Local Account Managers will know how to hedge relationships and think differently to overcome these obstacles
- Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack. This isn’t going to be a one pitch and out, these sales will require building relationships and multiple pitches
- You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure and key players. You will need to learn a business inside and out to build the correct value to close a deal
- Ability to leverage both internal and external resources/partners to drive results
- Proficient in Salesforce, Google Suite
Bonus points if you have
- Experience with enterprise or franchise sales
- Experience navigating ZoomInfo and/or LinkedIn Premium
- Relevant experience/understanding of specific occupations and potential pitfalls/opportunities
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.