Remote Production Support Engineer @ Amount

The Production Support Engineering team plays a key role at Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You’ll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you’ll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partner’s SLA requirements.

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others.

Salary: $63,000-$73,000 base salary

Bonus & Equity: Amount employees are eligible for annual performance bonuses and equity grants as part of our commitment to shared success!

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE’LL TRUST YOU TO DELIVER:

WHAT YOU LIKELY BRING TO THE TABLE: 

ABOUT AMOUNT (TL;DR)

Founded: 2020

Employees: 150+

Locations: Chicago (HQ) and US Remote

Funding: Amount has raised $281M in total equity capital since inception, including most recently at a valuation of $1B. Investors include WestCap, Hanaco Ventures, Goldman Sachs, Invus Opportunities, Mastercard, and PSCU