As a Customer Service Representative at Montu Therapeutics – Germany, you’ll play a key role in delivering outstanding support to our patients, doctors, and pharmacy partners. You’ll be the first point of contact for many of our users – handling inquiries with empathy, professionalism, and efficiency. This is a hands-on role in a fast-moving, mission-led business. You’ll help ensure every customer interaction is smooth, supportive, and handled to a high standard.
Key Responsibilities
- Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
- Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
- Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
- Support Service Improvements: Share feedback and ideas to help improve how we do things—from tools to workflows to customer experience.
- Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.
What You Bring
- 1–2 years of customer service or support experience (healthcare or tech environment is a plus)
- Strong communication skills in German and English (both written and spoken)
- A friendly, empathetic, and patient-focused attitude
- Organised, detail-oriented, and good at following processes
- Comfortable working in a digital-first environment and learning new tools quickly
- A positive, solution-oriented mindset and the ability to work well in a remote team
Why Join Montu?
- Be part of a fast-growing telehealth company that’s transforming access to healthcare
- Join a purpose-driven international team with a collaborative culture
- Enjoy flexible, remote-first working with real opportunities to grow
- Make a difference—every day, your work directly impacts patients’ lives