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As a Customer Service Representative at Montu Therapeutics – Germany, you’ll play a key role in delivering outstanding support to our patients, doctors, and pharmacy partners. You’ll be the first point of contact for many of our users – handling inquiries with empathy, professionalism, and efficiency.
This is a hands-on role in a fast-moving, mission-led business. You’ll help ensure every customer interaction is smooth, supportive, and handled to a high standard.
Key Responsibilities
Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
Support Service Improvements: Share feedback and ideas to help improve how we do things—from tools to workflows to customer experience.
Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.
What You Bring
1–2 years of customer service or support experience (healthcare or tech environment is a plus)
Strong communication skills in German and English (both written and spoken)
A friendly, empathetic, and patient-focused attitude
Organised, detail-oriented, and good at following processes
Comfortable working in a digital-first environment and learning new tools quickly
A positive, solution-oriented mindset and the ability to work well in a remote team
Why Join Montu?
Be part of a fast-growing telehealth company that’s transforming access to healthcare
Join a purpose-driven international team with a collaborative culture
Enjoy flexible, remote-first working with real opportunities to grow
Make a difference—every day, your work directly impacts patients’ lives
About Montu Therapeutics
Montu is changing the way patients access treatment. Through our innovative telemedicine platform, we connect patients with licensed physicians and partner with top-tier pharmacies to deliver prescribed medications quickly and securely.
As we expand across Germany, we’re looking for passionate people who want to help us deliver seamless, supportive healthcare experiences.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
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FAQ
What position is Montu UK hiring for?
Montu UK is hiring a remote Customer Service Representative – Germany from 🇩🇪 Germany
What type of employment does Montu UK offer?
This is a
Full Time role.
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